SUPERB works to keep our customer’s production lines running.
Problem: A customer missed placing an order for engineered electrical connectors within the prescribed lead time required for material acquisition, manufacturing, plating, and post processing. Without delivery their assembly line and their customer’s assembly line would be shutdown.
SUPERB Solution: Upon learning about the situation and the unacceptable consequence of the line shutdowns, the SUPERB customer service and planning team took action to ensure an expedited delivery.
The first step was to expedite the delivery of raw material to SUPERB so the manufacturing process could begin.
Next, the raw material was shipped to SUPERB via expedited freight and then stamped into unplated electrical connectors immediately upon receipt. Then the stamped connecters were transported via courier to the precious metal plating house in Pennsylvania for processing on an expedited basis.
SUPERB had a courier waiting to bring the connectors back to SUPERB for further processing the minute they came off the plating line.
Just 24 hours after the raw material arrived at SUPERB’s dock, finished plated and formed connectors were en route to the customer via another courier arriving shortly before midnight and just in time to prevent an assembly line shutdown.
Result: Delivering an expedited solution in such a critical timeframe requires the concerted effort of a SUPERB team and strong relationships with raw material and plating service suppliers.