SUPERB is committed to providing unbeatable total value to its customers around the world. We have a team of experienced engineers who support our customers on site from product development to end of program.
The location of SUPERB’s technical support offices allows engineers to be in front of a customer in a matter of hours, sometimes minutes. This type of customer service is rare in today’s world. Face-to-face interaction is the norm, not the exception.
Michigan Technical Support Offices
Due to the number of SUPERB’s automotive customers located in Michigan, a Detroit Technical Support Office, Plymouth Technical Support Office, and Grand Rapids Technical Support Office provides faster service to those customers.
Mexican Technical Support Offices
An increase in the number of components exported to Mexico spurred the need to have technical support offices nearby our customers. Our sales engineers can provide assistance without any language barriers and out of country delays. SUPERB has technical support offices in Mexico City, Monterrey, and Queretaro.
Hong Kong Technical Support Office
The strategic placement of SUPERB’s Hong Kong support office provides a central location for technical support in the Far East. The Hong Kong office reduces transportation time and ensures an overall on-time delivery capacity by support SUPERB’s customers from the Far East.
United States Technical Support Offices
With additional technical support offices in Indiana, Ohio, and North Carolina, experienced sales engineers can meet and assist customers in a timely fashion. While the personnel at the Sugarcreek facility are always available, having localized sales engineers nearby contributes to customer satisfaction.